Account Questions

General questions about your FunnelFlux Pro account

How do I cancel my account?

Log in and head to the settings > subscription & billing. To cancel, simply click "Cancel Your Subscription" and you'll be guided through our cancellation flow. If you would instead like to manage your subscription i.e. change billing method or...

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By Zeno

updated 3 months ago

Will my links go down when my subscription expires?

No, this will never happen. When your subscription expires we will notify you, add a banner to the UI and restrict the UI in certain ways. You will still be able to log in and see data, access basic reporting, and your links will remain active....

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By Zeno

updated 10 months ago

What happens when my subscription expires?

When your subscription expires, we do a few things: We add a banner to your user interface that lets you know your subscription has expired We modify the user interface so that you can't access some sections or perform certain actions, like...

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By Zeno

updated 10 months ago

What is my data retention period?

At this stage, all plans include a minimum 12 months of data retention. But, we don't actually have plans to delete your data (yet). If accounts are dormant (unpaid) we may delete the data after 6 months. If accounts are active, we may prune data...

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By Zeno

updated 10 months ago

How do I add new users?

At the moment we have not added sub-user functionality, though its one of our higher priority features. In the meantime, you can still log in to the same account from multiple devices, and we have improved our API functionality to minimise the...

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By Zeno

updated 11 months ago