How do I cancel my account?
If you would like to cancel your account, you can log in and head to settings > subscription & billing. To cancel, simply click "Cancel Your Subscription" and you'll be guided through our cancellation flow. If you would instead like to manage your...
Will my links go down when my subscription expires?
No, this will never happen. When your subscription expires we will notify you, add a banner to the UI and restrict the UI in certain ways. You will still be able to log in and see data, access basic reporting, and your links will remain active. Af...
What happens when my subscription expires?
When your subscription expires, we do a few things: We add a banner to your user interface that lets you know your subscription has expired We modify the user interface so that you can't access some sections or perform certain actions, like editin...
What is my data retention period?
We offer unlimited data retention as long as you have an active paid subscription. This includes the standby plan. If you do not have an active subscription, we may delete your analytics data and domains after 60 days. Note that we do not currentl...
How do I add new users?
At the moment we have not added sub-user functionality, though its one of our higher priority features. In the meantime, you can still log in to the same account from multiple devices, and we have improved our API functionality to minimise the ris...
How do I change my password?
How to reset your account password
How do I change my account email address?
How to change the email address associated with your account