Understanding our Reporting Metrics
updated 6 months ago
FunnelFlux Pro is different to most performance marketing trackers, and so our reporting metrics differ a little bit as well.
In particular, you can build a funnel with many "nodes" and these nodes have their own metrics. Similarly, funnels have unique metrics that you won't really find in other tracking platforms.
You can access column settings to show different metrics by clicking this icon:
Or tapping the hotkey "S" for settings.
From there you can enable various columns:
These metrics can look quite simple but cause confusion later if you don't know how they are defined, so I will go through our key metrics in detail here.
Visitors and Visits
Visitors is a unique count of users who have entered your funnel.
Think of this as a count of distinct "people" who have been tracked in your funnel somewhere.
This value should always be lower than visits. To be technical, its a count of the unique "vid" values we have tracked (the values you see injected into our URLs, and that we use for keeping track of users).
Visits on the other hand are the entrances to your funnel created by visitors. One visitor can create many visits by re-entering your funnel.
Let's imagine this journey:
Traffic source ad --> tracking link --> lander --> action link --> offer
In this typical sequence, a single visitor creates only one visit, when they enter your funnel via your tracking link.
But if the same user stopped at the lander, later saw an ad again and clicked it, and had tracking cookies present, we would re-identify them and create a second visit but NOT a second visitor.
Likewise, they might leave the lander, then a day later come back to the lander and be tracked by JS. Would this create a new visit? Yes and no.
If they ended their journey on the lander, left, then came back to that lander, it would not be a new visit/entrance, but just a repeat lander view.
But if they went deeper into your funnel (lets assume there are more pages) and later loaded the lander directly, that lander might not be immediately connected to the last page/node they were on. In this scenario its like they re-entered the funnel from a new location, so we would count it as a new visit.
So in general, think of visits as instances where a visitor entered your funnel at some distinct point, whether it be from a tracking URL used in an ad, one used in a follow-up email, or them reloading a page some time later that is disconnected from their existing journey (i.e. they jumped to some new location).
Lander/Offer Views and Clicks
This is an area where many users can get confused since they are used to other tracking platforms that just have "clicks".
Remember in FunnelFlux you can build complex funnels with many landers, offers and other nodes in any sequence you want.
So we can't just say "clicks" like in other trackers, as a "click" could come from many different places.
These are however quite simple to define:
- View - a visit to a page. So a lander view is a view to a lander-type page, an offer view is a view of an offer-type page
- Click - the loading of an action link. If this action link came from a lander node, its a lander click. If it came from an offer node, it is an offer click.
In most other trackers offers are a "terminus" -- somewhere you send people that is controlled by a third-party, its not your page. So its not usualy to have "clicks" from these pages.
But in FunnelFlux Pro offers can be your pages too, so having clicks from them is not unusual.
For most simple scenarios where you have traffic > lander > offer, lander clicks would be equivalent to offer views and you would have no offer clicks (again, offer clicks does not mean clicks to an offer, it means clicks originatin from an offer page).
We do this so that we can track CTR and clicks on pages where you can't actually redirect through the tracker. So to be more precise, a "click" is when an action was executed, whether directly by loading the action URL, or added retrospectively by our system.
Clickthrough rate for landers and offers is then quite simply the (clicks / views) * 100 for whatever row you are looking at.
Unique Lander/Offer Views and Clicks
The idea of "uniqueness" in our system is also prone to misinterpretation, as we have so many flexible scenarios (i.e. funnels) that a user could move through.
Here's a general rule:
- The first time any unique visitor does something, it counts as a unique view or click. The second time they do it, no matter the history, it counts as non-unique
So for example if some person enters your funnel and views a lander then clicks, they create a unique lander view and click.
If they then refresh this page, they create a non-unique lander view. If they click again its a non-unique lander click. If they move forward to some other page and eventually navigate back to the same lander, it still counts as non-unique for both views and clicks.
Even if that visitor gets an email from you with a link, with the "vid" passed in the link, or they click another ad from your traffic source that comes to the same funnel (and we re-indentified them with cookies), their lander views/clicks on the same page would be non-unique.
Of course, if they visited a different lander or offer page (or node), those views and clicks would be unique.
Similarly, if the user clicks action 1 on a lander, then action 2, 3, etc., these are all unique clicks because they are to different actions. So on an offer wall page for example, the CTR will be inflated (and potentially over 100%) unless you break down the reporting by "action number".
With Clickthrough rate (unique), we do [clicks (unique) / views (unique)] * 100, so the unique lander/offer CTRs are in fact doubly unique, as they come from only the unique views and clicks.
There are many conversion metrics available in FunnelFlux Pro, these are the common ones you may use often:
We will get onto calculated metrics like "X per Y" later, but for now lets talk about indirect and lifetime conversions.
Conversions is a raw count of conversion events that have occured in the current funnel. This includes conversions with all transaction IDs -- so if you send two conversions, one with tx=sale and another with tx=lead, this will count as two conversions, not one.
Conversions (indirect) is then a count of all conversions that have come from visitors in this funnel, which occurred from a linked funnel.
FunnelFlux Pro lets you capture a visitor ID (vid) and pass it into links for other funnels (or indeed even the same funnel). This is commonly used when you are bridging from a lead capture funnel (A) to email and onward to some other funnel (B).
When you do this, conversions in Funnel B are direct conversions in that funnel, but create an indirect conversion for the same visitor in funnel A. This requires the funnels to be linked in the funnel's settings.
So, the conversions column shows conversions in the current funnel.
The conversions (indirect) column shows all conversions for visitors in the current funnel, who converted in some other funnel. This will only happen if you explicitly link them, so users who coincidentally visit ads going to multiple funnels will not create cross-conversions unexpectedly.
The conversions (lifetime) column then just shows the total of direct + indirect.
Please note that lifetime does not mean the overall conversions or revenue of visitors across all of time and space... this would mean with each report load that we have to calculate across all data in your account. It just means the value of direct + indirect, we plan to rename this to be clearer soon (at which point I will modify this document).
Within column settings you'll also find all our calculated metrics:
Note that these display with their short forms e.g. "CPV" in the column headers, so use the column settings as a reference for these abbreviations.
They follow a standard format:
- CP = cost per
- RP = revenue per
- V = visitor
- LV = lander view
- OV = offer view
- LC = lander click
- OC = offer click
- CV = conversion per
- (U) = denotes the metric is for the unique version of the denominator in the calculation, e.g. CPLV (U) = cost per unique lander view
Once you know how to read these, reading the short column titles will be easy, we do this to save space otherwise the tables would be very cluttered.
For each of these, the calculations are exactly as stated, and specific to the row you are looking at.
So on any row, for revenue per lander view, we would take the revenue listed on that row and divide by the lander view count in that row, giving a $ RPLV value.
Likewise for any conversion rates, we take ( conversions / events ) * 100 and express as a perecentage.
You should mix and match whatever columns you want in order to show what works for you. The column settings are unique and persistent per page.